Help & Support

How can we help you?

Find answers to common questions about orders, delivery, returns, and your account. If you need further assistance, our support team is always here to help.

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📦 Orders

Can I track my order?
Yes, once your order is dispatched, you will receive a tracking link via email. You can also track your order directly from our website.

Can I change or cancel my order?
Orders are processed quickly. Please contact us as soon as possible, and we will do our best to make changes before dispatch.

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🚚 Shipping & Delivery

How long does delivery take?
Most orders are delivered within 1–3 business days, depending on your location.

Where do you deliver?
We currently deliver across Ireland. For other locations, please contact us before placing your order.

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🔄 Returns & Refunds

Can I return my order?
Yes, unopened and unused items can be returned within 14 days of delivery.

What items cannot be returned?
For hygiene and safety reasons, opened vape products, e-liquids, and disposable devices cannot be returned unless faulty.

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👤 Account

Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders and manage your details easily.

I forgot my password
Use the “Forgot Password” option on the login page to reset your password.

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📞 Contact Support

If you still need help, contact us:

Email: [email protected]
Response Time: Within 24 hours

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⚠️ Important

• You must be 18+ to purchase vape products
• Please ensure your delivery details are correct before placing an order
• We reserve the right to cancel orders that do not meet our policies

We’re committed to providing fast and reliable support. If you have any questions, don’t hesitate to reach out.